Wholesale
We
are looking for a few great boutiques that want to carry handmade products from Stitch & Stones: Artistry. If interested,
please send us an email using the contact form with some information
about your store, contact info, and a website if applicable. You may also contact Patti at 713-553-0208.
Custom Orders
Patti can create that specific look that is so hard to find. A consultation meeting will give you concept, price and timing. Options are as limitless as your imagination & budget!
Placing An Order
How do I place an order?
All of our ready-made inventory is for sale on our Etsy shop! If you don't see what you are looking for in the shop or would like to commission a custom order, contact us.
Is there a quantity limit for orders?
No,
you may order however many you want! However, due to the fact that each
item is handmade, larger orders may take longer to ship depending on
stock. Please email or call for bulk quantities to ensure inventory
availability.
Payment Methods
What forms of payment do you accept?
Our Etsy store uses PayPal
for payments, and PayPal automatically encrypts your confidential
information in transit from your computer to ours using the Secure
Sockets Layer protocol (SSL) with an encryption key length of 128-bits
(the highest level commercially available). PayPal accepts all major
credit cards, and you may use your credit . You are not required to have a
PayPal account to purchase from our store, but you will checkout via
PayPal. PayPal accepts all major credit cards. If you already have a
PayPal account, you may use it.
Do I have to pay sales tax?
Etsy automatically calculates tax for qualifying orders. Sales tax is applicable for orders shipped within Texas.
Gifting
Do you offer gift wrapping?
No, not at this time.
Can I send a friend or family member a gift card to your site?
No, not at this time.
I need advice on a gift. Can you help
Yes! We are always happy to help make suggestions, design a custom items, or answer any questions you may have.
Shipping & Handling
How much is shipping?
Shipping and
handling costs are calculated by Etsy and determined by the weight of
the purchased items, the shipping method chosen and the destination.
Most packages within the US will be shipped via USPS. Contact Patti for information on shipping costs for multiple items on the same order.
When can I expect my order to ship?
Orders
will be processed and shipped within 2–3 business days from when they
are placed. Personalized orders will ship within 1–2 weeks. Shipping
times are provided by the carrier and may vary by package destination
and holiday seasons.
Tracking numbers are available upon request. Please contact us to request signature confirmation to Priority Mail shipments. Once an order is shipped, the package then becomes that carrier's responsibility and Stitch & Stones: Artistry is no longer liable.
If you have any questions regarding shipping, please contact us.
Do you ship internationally?
Yes, please contact us directly to place an international order.
Returns & Exchanges
What is your return policy?
If you are for any reason unhappy with your ready-made purchase, simply contact us
to receive your return authorization and send the merchandise back
within 10 days for a full refund or store credit. Items must be returned
in original packaging and in salable condition. Shipping costs are
non-refundable, and the return shipping costs are the responsibility of
the customer.
If an order must be returned due to an error by Stitch & Stones: Artistry, e.g., incorrect items were shipped, please contact us for return-shipping instructions.
For ALL returns, please include a copy of your receipt and your reason for returning the items. Ship your returns by insured UPS ground or certified USPS mail. Upon our receipt of the returned items, a refund or store credit for the full merchandise cost will be issued in the original form of payment.
Promotional, custom and sale purchases are final and not returnable.
Contact Us
I still have a question....can we talk?
Please refer to the contact page to get in touch with us...we look forward to hearing from you!